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Deaf Support and Advice
DMCS provides information and support for Deaf people and their families. We can offer practical advice and help people find support for communication, access and wellbeing.
Creating a Deaf-friendly workplace
We support employers to make their workplaces more accessible for Deaf people. This may include Deaf Awareness Training, communication advice and practical guidance. Small changes, such as clear written information, good lighting and arranging suitable communication support, can help Deaf employees take part at work.
Accessible Support for Everyone
We’re committed to helping Deaf individuals access the information, services, and support they need. Our team works to make communication easier, break down barriers, and ensure everyone feels heard, understood, and included.
We provide support tailored to individual needs, helping people navigate services and access information with greater confidence.
How we can help
Working together with organizations to build a more inclusive and accessible world for the Deaf community.
- Help understanding benefit letters
- Support completing forms
- Explaining information in simple English or BSL
- Help understanding benefit letters
- Support completing forms
- Explaining information in simple English or BSL
- Help preparing for appointments
- Support understanding outcomes
- Guidance on next steps
- Help finding the right service or organisation
- Clear explanations of available options
- Signposting to trusted organisations such as RNID and British Deaf Association
Deaf Support and Advice
We’re committed to helping Deaf individuals access the information, services, and support they need. Our team works to make communication easier, break down barriers, and ensure everyone feels heard, understood, and included.
We provide support tailored to individual needs, helping people navigate services and access information with greater confidence.
How it works
Choose a time that suits you
Via BSL video, chat, or email
We help you understand and take next steps
Book Support
Choose the support you need and book a session with our Deaf Support Advisor team. We will help you understand, communicate, and take next steps.
Accessibility
- BSL-friendly communication
- Clear and simple English
- No phone calls required
- Flexible communication options
Important Information
- We provide guidance and support, not legal advice
- We do not replace official services
- We may refer users to organisations such as Citizens Advice or other services, including legal advice, where appropriate. The Deaf Support Advisor service will continue to provide communication support and guidance, including helping users access and communicate with external services where needed.
Need help?
We are here to support the Deaf community and reduce communication barriers.
