Privacy Policy
Last updated: August 2026
Deaf Multilingual Community Support (DMCS) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices you have regarding your personal information.
Who We Are
Deaf Multilingual Community Support (DMCS) is a Community Interest Company (CIC) providing information, advice, guidance, community support, BSL courses, Deaf awareness and related services.
For the purposes of applicable data protection legislation, DMCS is responsible for handling personal information collected through this website and our services.
Information We May Collect
When you contact us or use our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Address or other contact details
- Information you provide through contact or enquiry forms
- Information you provide when asking about our services or courses
- Any other information you voluntarily provide when communicating with us
We only ask for information that is reasonably necessary for the purpose for which it is being collected.
How We Use Your Information
We may use your information to:
- Respond to enquiries and requests for support.
- Provide information, advice and guidance.
- Respond to enquiries about BSL courses and training.
- Arrange appointments or other services.
- Communicate with you about your enquiry.
- Provide and improve our services.
- Maintain appropriate records.
- Meet legal, regulatory or safeguarding responsibilities where applicable.
We will not use your personal information for purposes that are incompatible with the reason it was originally collected.
How We Protect Your Information
DMCS takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people who need it for legitimate organisational purposes.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Sharing Your Information
We do not sell your personal information.
We may share information where this is necessary to provide a service, respond to a request, meet a legal obligation, protect someone’s safety, or where you have given appropriate permission.
Where third-party organisations or service providers process information on our behalf, we expect them to handle that information appropriately and securely.
How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to meet legal, accounting, safeguarding or reporting requirements.
When information is no longer required, we will take appropriate steps to securely delete or dispose of it.
Your Rights
Under UK data protection law, you may have rights including:
- The right to request access to your personal information.
- The right to ask for inaccurate information to be corrected.
- The right to request deletion of information in certain circumstances.
- The right to restrict processing in certain circumstances.
- The right to object to certain uses of your information.
- The right to withdraw consent where processing is based on consent.
Some rights may be subject to legal or other limitations.
If you would like to exercise your rights or ask a question about how DMCS handles your information, please contact us.
Contact Form Consent
When you submit information through our website forms, we may use the information you provide to respond to your enquiry or provide the service you have requested.
You should only provide information that is accurate and relevant to your enquiry.
Children and Young People
Where our services involve children or young people, DMCS will handle personal information in accordance with applicable UK data protection and safeguarding requirements.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help the website function, understand website usage and improve the user experience.
Further information is available in our Cookie Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology or legal requirements.
The latest version will always be published on this page with the date of the most recent update.
Contact Us
If you have questions about this Privacy Policy or how DMCS handles your personal information, please contact us.
DMCS
Greenwich West Community & Arts Centre
141 Greenwich High Road
Greenwich
London SE10 8JA
England
Email: dmcs.advice@gmail.com
